Frequently Asked Questions
Find answers to common questions about our apparel and accessories.
How do I know which size to order?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.
Are your materials sustainably sourced?
We prioritize ethical manufacturing and use organic cotton and recycled fabrics across 70% of our current collections.
Can I modify my order after it has been placed?
Orders are processed quickly; however, you can request changes within 1 hour of placement by contacting our support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
How should I care for my Geppetto’s Toys garments?
To ensure longevity, we recommend machine washing on a cold cycle and laying flat to dry, or following the specific care label instructions.
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery with photos of the damage, and we will arrange a complimentary replacement.